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Bulk Messaging

Bulk Messaging

Force Message App – Bulk Message
Overview & Features

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Contact Management & Message Sending

Admins and users can create and manage contacts within Salesforce. To enable messaging, ensure the following fields are set:

  • Phone Number: Must include country code (+911234567890).
  • Consent to Contact: Should not be empty.
  • Message Channel: Must be assigned to a valid channel.
  • Message Opt-Out: If set to “true,” default messages are sent.

Messaging Workflow:

  1. Contact receives a default message upon creation.
  2. If the recipient wants to continue, they must reply with START.
  3. To opt out, they can reply with STOP anytime.

This structured opt-in/opt-out process ensures compliance with SMS marketing guidelines and improves customer engagement.

Advanced Messaging Features & Controls

  • Emojis & Attachments

    âś” Send up to 18 types of emojis.
    âś” Attach images or text files (one file at a time).

    Scheduled Messages

    • Users can schedule messages for a specific date and time.
    • Only current or future dates can be selected.
    • The message is automatically sent when the scheduled time arrives.

    Channel-Based Messaging

    • Users can only send messages within their assigned channels.
    • If no channel is selected, an error message appears.

    These controls ensure efficient message delivery and organization.

Customization & UI Settings

Chat UI & Bulk UI Customization

Users can customize the chat interface to match their brand identity:

  • Text Color: Change text color in the chat window.
  • Chat Background Color: Modify the background for better readability.
  • Bubble Colors: Customize inbound and outbound message colors.
  • Header Color: Adjust the chat header color.

AI Suggestions & UI Enhancements

  • Enable or disable AI-generated suggestions for incoming messages.
  • Customizable bulk layout colors for better visibility.
  • Personalized header and UI themes for branding.

These customization options enhance user experience and improve the visual appeal of the chat UI.

Bulk Messaging, Templates & AI Assistance

Bulk Messaging & Recipient Selection

The Message Recipient Picker helps users select recipients efficiently. It allows:
âś” Filtering contacts based on opt-in status.
âś” Searching records by name or phone number.
âś” Selecting multiple contacts for bulk messaging.

Message Templates & Merge Fields

Users can create message templates and merge fields for personalization.

  • Templates: Pre-written messages that can be edited before sending.
  • Merge Fields: Auto-fill dynamic data from selected objects (e.g., Contact Name).

AI Assistance for Smart Replies

The AI Assist feature allows users to generate message responses automatically.

  1. Click AI Assist in the chatbox.
  2. Type a message or question.
  3. The AI generates a relevant response that can be inserted into the chat.

This feature enhances user experience and improves response efficiency.

Why Use Force Message App?

✅ Centralized Messaging – Keep track of all incoming, unread, and starred messages.
✅ Customizable UI – Personalize colors for text, background, headers, and filters.
✅ Efficient Sorting & Filtering – Easily find messages based on date, object, and contacts.
✅ Intuitive User Interface – Mark messages as read, unread, or starred with a single click.

🔹 Boost productivity with Force Message App – Your ultimate Salesforce messaging solution!


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